Bad News for NJ Homeowners Seeking Property Tax Relief

TRENTON — New Jerseyans overwhelmed the state’s property tax relief hotline in the first few days since application instructions were issued, averaging about 26 calls per minute Monday in a flurry which has left many requests unanswered.

Treasury Department spokeswoman Danielle Currie said more than 14,000 calls were received on the hotline – (888) 238-1233 – between 8:30 a.m. and 5:30 p.m. Monday, compared to 18,000 for the whole of August , a month in which 98.5% of calls were answered and attended to.

The hotline had been used for the Family Benefits program, but was accepting questions for both that and the replacement ANCHOR program in August, Currie said.

“The ANCHOR hotline is seeing incredibly high call volumes as triple the number of New Jersey residents are now eligible for the program compared to Farm Advantage,” Currie said.

“In anticipation of the heavy call volume, the Tax Division has doubled the number of staff dedicated to answering the ANCHOR information number, but call volume remains high and agents are working diligently to respond as quickly as possible. large number of appeals possible,” she said.

Rather than telling people that due to the volume of calls they cannot be accommodated, the state is going to allow more callers to be put on hold. But callers should be prepared to stay on hold for 30 minutes.

People who call the phone deposit number – (877) 658-2972 – will not be dropped or rerouted if they select option 1 for the deposit. If they select option 3 for general questions, they are likely to be directed to the general information line and either wait 30 minutes or be told to call another time.

Residents can also apply online through a website – – which may already have residents’ questions answered, eliminating the need for ‘a phonecall.

“It is important to note that the ANCHOR deadline is no earlier than December 30, 2022, not to be confused with the Senior Freeze deadline of October 31, 2022,” Currie said.

The state previously asked residents not to call for help until 10 days after information and instructions were mailed to homes in their county. Those shipments were supposed to start on September 12 and were even touted by Gov. Phil Murphy that day, but it was delayed a week and started on Monday.

Here is the revised shipping schedule:

  • Burlington, Hunterdon and Mercer: mailing begins September 19, email delivery begins September 13
  • Atlantic and Essex: mailing begins September 20, email delivery begins September 13
  • Bergen and Warren: mailing begins September 21, email delivery begins September 16
  • Ocean, Salem and Sussex: mailing begins September 22, email delivery begins September 20
  • Cumberland, Gloucester and Hudson: mailing begins September 23, email delivery begins September 20
  • Monmouth and Somerset: Postage begins September 23, Email delivery begins September 23
  • Passaic and Union: direct mail starts September 26, email delivery starts September 27
  • Cape May and Middlesex: mailing begins September 28, email delivery begins September 27
  • Camden and Morris: mailing begins September 30, email delivery begins September 29

Michael Symons is the Statehouse Bureau Chief for New Jersey 101.5. You can reach him at [email protected]

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